I had a friendly and knowledgable customer service representative help answer all of my questions completely and thoroughly. The wait to have my oil changed was a tad lengthy however, as I normally do not have to wait that long. Overall, it was a positive experience.
I made an appointment which was pointless because the garage was behind so no one looked at my car for hours. When someone finally called to tell me what was wrong with the vehicle they originally gave me the wrong information and had to call back to correct themselves. On top of that we also found out that the extra warranty we purchased when we bought the car was not what we were told, and basically that the sales man had lied to us when we bought the vehicle, so we weren't covered like we thought we were. We were then told a manager would contact us and haven't heard from anyone in over a week. I will never shop at your dealership again and I won't be recommending you either. Horrible experience all around.
Recently in for an oil change with tire rotation. Staff were detailed, friendly, courteous and timely. They got me in and out when expected. Loved the car wash and the later appointments. This time my experience was rated a 5 however I've had not so good experiences so this is why I gave the 6 rating for recommendation. This rating will go up if my experiences continue to improve. Love the fact my sales guy from 3 years ago still remembers me and comes to chat when he sees me. Great sales guy Doug Seeman!! Thank you!