Unfortunately, I am a frequent customer to the dealership because my car is 13 years old and needs a lot of repairs. However, I ALWAYS get excellent service. Everyone is friendly, accommodating and always willing to extend the best services and hospitality they can offer. I mostly deal with Scott and Abby who are the best! But everyone is great there. They make dealing with my expensive repairs bearable.
The service was excellent the time waiting was an hour however the cost is higher than a Ford Dealer in Door County that we had our truck serviced at with the same oil, filter, tires rotated, and multi-point inspection. Everything between the two services were comparable except for the labor which in turn drove the total cost up to +$20 over the Ford Dealer. I may consider taking my Buick to the Ford Dealer for service next time.
Bergstrom has a fine team in Green Bay. Everyone goes out of their way to help you even if they are not your sales person. This is my second time dealing with Doug Seeman and he was one of the big contributing factor for choosing my purchase with Bergstrom.