Marni is your best employee. said it many times. She does a great job. Funny, your are in the car buing and selling business. after y oil change, I went into the show room to see how much of a trade in my 2015 Terrain would bring and to look at the Cadilac XT5. 10 minutes in your showroom, not one person came out to talk to me. I left, a friend was waiting in the hallway for a shuttle ride, (same 10 minutes), I took him home.
Steve Carlson went above and beyond in finding the exact vehicle I wanted. He was able to secure a dealer trade so I could purchase my Envision. Paperwork was a breeze. And the technology review done by Jenner was super helpful. No complaints and wonderful service.
I have had problems with other dealerships not doing repairs rite. I have a gmc I should have always came here for repairs. The best mechanics ,honestly the best staff ever. Absolutely love this place will wont ever go anywhere else ever again. However the labor is expensive.
Body Shop did some repair work for me on my Encore. I tend to be picky, and the work was Excellent. Closed my eyes and also gave it a Blind check and the Visual check were both Excellent. Thank you for a Top 10 Job!!!!!
Steve was great to work with! Only improvement would have been a thorough detailing of the interior prior to pick up. We were on a short turn around so I definitely understand the few spots that were found.
The service advisor did not understand the concept of in service mileage. When I purchased my "new " vehicle in 2016 there were 1,638 miles on the vehicle because it was driven by Tim Bergstrom. The special Coverage was for 72,000 in service miles. She kept insisting the coverage was expired at 72,655 miles. However, ever the GMC app said the coverage was in effect until 73,638 miles. She never seemed to have heard of that concept.
We did need to come back because oil was leaking, the filter had not been tightened sufficiently. However, we were greeted, truck was in and out in record time. Problem resolved. It's not always about the problem, it's about the resolution to the problem that deserves an excellent rating!