I always have a good experience in dealing with Bergstrom, but I do find your labor charges a bit high. I never get an extended warranty... maybe I should, but never had it explained completely enough so always just said ... no.
My first appointment was very disappointing, 2 1/2 and they came back to my with less info than I told them before the appointment! End of day and falling behind with other work. I was not very happy to say the least. Leilanni Schleis was my service advisor, she ask me to make another appointment. She said that I could get a loaner to use for this appointment, I scheduled another 50 minute trip to Green Bay and was provided with a very nice loaner. 5 days later I received notice my truck was repaired under warranty. I am pleased with the service and the assistance Leilanni provided.
Doug was very helpful. Especially in the crazy time we are in. It took 3 months for my truck to get here, but Doug emailed once a week giving me status updates. I felt bergstrom did a good job through an awful situation.
This is the second time that I have had my brand new car in and both times incomplete work done. Also no car wash done after even telling them about it and having them put it on my work order that I didnt recieve a car wash. Tried to tell me thats the way the seat cooling works and how it is until I showed them that I have another brand new vehicle just like it that we can compare it to. Not impressed thats for sure