Keep your appointment times. When I was shopping I got excellent service. Once I bought, the next day, I was left in the waiting room. Took my new Yukon home and didn’t know how to even use it. Now I’m coming back for another time. Someone should come to me because it wasn’t my screw up. Haven’t driven my new vehicle since I purchased it. Disappointing, wish I hadn’t purchased the oil changes otherwise I would probably go somewhere else
Every time I go in to get anything done(oil change, service, purchase) something seems to go wrong. I live 45 minutes away so having to make multiple trips for an oil change from someone breaking a part on my truck is ridiculous. And that wouldn’t have made me so mad if I didn’t have to call in to check and see if my own part was in when I was told someone would reach out but never did. That’s another reason I will not be coming g back even though I have some free services to use; the customer service promises on follow up calls and I never gotten that. As a customer I always am the one who needs to call and check status, I never get what I am told I will. That is my biggest gripe and the reason I will no longer use you guys to purchase vehicles or service the vehicles I have gotten through you already
I was greeted right away. The young lady that checked me in was knowledgeable and quick at getting my vehicle in for oil change. She also checked on a few questions I had. Took less time that I expected.
I came in because one of the tires was not holding air. They checked it out, and found nothing wrong with the tire. They suggested cleaning the wheel and tire and resealing it. I said OK. 45 minutes later they had done that, and told me that there was no garuante that the tire would continue to hold air. It was holding air as we left, and still is now. Perhaps, I was told, it may need a new wheel.