I came for an oil change and tire rotation. After 3 trips my issues were finally resolved, minus a huge oil stain! a small leak was discovered in the engine oil cooler line. They asked if they should complete the work now or reschedule. I asked them to proceed as not sense in making a 2nd trip. After 15 minutes they returned to explain they didn't have the part. So rescheduled for the next morning. 1.5 hrs later I was ready to go. Great! The next morning I had a huge puddle of oil on my newly built garage floor. I had to return to the dealer for yet another hour of waiting to resolve an issue I feel should have been taken care of on my 1st visit. So, after 120 miles of driving and 3 plus hours of my time, I finally have a vehicle in working condition, but a huge stain on my garage floor that I'd like to see cleaned.
They quickly Accommodated My unplanned car issue. It would have been nice if they had a loner for the full time I didn’t have my car. It was a huge help that they were able to give me a loner after 2 days.
Repairs came in under estimated costs. Leilanni provided excellent customer service - scheduled service and was able to have it completed within a requested timeline. Shuttle service was prompt and hassle free. This service group has previously gone above and beyond for me.
I’m not sure if this survey is for our vehicle being serviced currently. Our traverse has been in the shop for over a month, because of the GM strike I’m told. The service technician assisting us is very friendly and professional. I’m not sure if this survey is for this service.