The person I worked with was wonderful. Unlike past experiences, she did not talk down to me and was very personable. The last time I was there it was terrible so it was nice to get excellent customer service. I was taken care of from the moment I pulled in and even though.l the person I was working with was busy at the end, someone else finished with billing without missing a beat.
Randy Roubal is knowledgeable, honest and a great representative for Bergstrom. We have purchased our last 5 vehicles from him and always feel he has our best interests in mind. It was a pleasure dealing with him again.
My salesperson Sue was a joy to work with during the decision of purchasing my Acadia. She was one of the reason I came back to purchase my vehicle. Worked with her 2 years ago. What I like about Sue she isn't pushy and from my previous purchase she knew what I wanted in this Acadia. Sent my friend to her who is looking for a vehicle and she liked her a lot on how she is trying to find her a vehicle.
My experience at Bergstrom was very satisfactory. I was taken care of very well by the service agent, Marni Skibo who was very pleasant and helpful to me. The mechanic who worked on my Enclave performed all the tasks listed on the work sheet with what appears to be a job well done. I was pleased with all. Thank you for the great service on my vehicle.
Arrived for service and none of the service reps were at their desks. Finally asked the Cadillac rep for help. Also the enclave we have we intended to buy from you but the salesman never called back with the info on the search so we bought elsewhere.
I walked in due to having an urgent issue with my car and being in the process of heading out of town - your staff were awesome - they were willing and able to work me in and had me out of there within a couple hours with the problem resolved. Thanks again