We had an appointment set for an ECP warranty claim and were told that the vehicle would be picked up first thing in the morning at 10:30 we called because it wasn���t picked up yet and the sales person that made that promise didn���t relay it to anyone else and no one knew anything about it. Communication was terrible, we were constantly told that someone would contact us either the same day or the following day with an update and that never happened. If we wanted an update on our vehicle we had to call. It took three weeks for our vehicle to get done when we were originally told a couple days. The quality of the the work is terrible. The front end damage got taken care of but the hood still has bug damage the interior stains didn���t get taken care of. Very frustrated with the whole thing for the money we paid for this protection plan and all the hassles we questioning buying it.
Enjoyed our time we spent at Bergstrom Buick Cadillac GMC in Green Bay. We went there not knowing what we wanted, Bergstrom had the Buick Enclave, GMC Acadia and Traverse in the show room to compare. Chad Malchow was very helpful and helped us purchase a beautiful Buick Enclave.
Just bought the car from there and everything was fine with it bring it in for it���s first oil change and left shock is rusted out and has oil leak just don���t see how a shock boot rusts out in a month or just happens to produce a oil leak as well but hey it���s a used car I guess
We came in for an oil change and we needed a burnt headlight replaced. We thought we would just have both headlights replaced since we were there. The mechanic explained to us that headlights don���t go out that often and after explaining how much a new headlight cost and the labor involved, we decided to only replace the burnt out one. That���s what I love about Bergstrom���s. They explain everything to us before beginning the work on it.